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Frequently Asked Questions

Where does my order ship from?

Most orders will ship from our North Carolina warehouse. However, on occasions we will drop ship certain items from other states.

Are your products sold locally?

At the moment, we only offer our complete line of Snow Cone and Shaved Ice machines, flavors and accessories at our website www.snowcone.com. You can place your order calling toll free (1-888-632-2938) where we will be happy to assist you over the phone or order online over our secure server.

What are your shipping rates? How much do you charge for shipping?

Like almost all Internet retailers, Snowcone.com charges for shipping. Due to the nature of our items, the shipping and handling cost is calculated based on weight and location. Once you have placed your order, our online software will calculate your exact shipping charges based upon your address and the weight of the items you purchased. For orders over 150 lbs, we will have to calculate the shipping charges and add the charges to your invoice.

Do I need a business license in order to purchase products from Snowcone.com?

Anyone can purchase from our website. You do not need to have a Snow Cone or Shaved Ice business or have a business license. Many customers use our products for home use.

However, if you are a business in North Carolina and intend to purchase items for resale, you may complete a North Carolina resale certificate and and fax it to 770-234-6333 or mail it to:

Snowcone.com

PO Box 10

Newton Grove, NC 28366

We will keep this form on file for any tax exempt purchases. Businesses located outside of North Carolina do not have to complete the form.

I have a problem with something I ordered. What do I need to do?

If something is wrong with an order you placed with Snowcone.com, we certainly want to be able to help you. Please read the information below for more on how to proceed with any problem you may have.

Do you need to cancel or change an order that has not yet entered the shipping process?

If you would like to cancel an order, email us as soon as possible at Info@Snowcone.com or call 1-888-632-2938. We ship orders very quickly, in fact most often the same business day. If your order has been shipped, we are unable to cancel the order and you will be responsible for returning any items.

Did you receive a damaged or defective item?

Please email us at Info@Snowcone.com or call 1-888-632-2938 if you believe your order is damaged or defective. In your email please include the shipping address along with your order number. Your order number can be found at the top of your packing slip or invoice.

Are you missing an item?

First, check the packing slip that was included with your shipment. Also check through the items in your shipment carefully. For example, if you are missing a spare blade, be sure to check in any bags that were included with your shipment. Usually the blades are placed in small envelopes and often placed in the same bag with bottle pourers or other such items. If the item does not turn up please email us at Info@Snowcone.com or call 1-888-632-2938. In your email please include the shipping address along with your order number. Your order number can be found at the top of your invoice or packing slip.

Did you receive the wrong item?

Please email us at Info@Snowcone.com or call 1-888-632-2938. In your email please include the shipping address along with your order number. Your order number can be found at the top of your invoice or packing slip.

Where is my order?

When you place an order with Snowcone.com an email will be sent to you with an order confirmation. The email includes all the pertinent information such as order date, products ordered, shipping address, mailing address and total cost including shipping and any applicable taxes. In addition, there will be a link at the top of the email where you can view your order status any time. This link will carry you to your original order form. From there you can check to see if you products have been shipped, if so you can get the UPS Tracking number for your shipment.

If for some reason you did not receive a confirmation email or need additional help, please email us at Info@Snowcone.com.

Where do I begin? How can I tell what machine is best for me?

Visit our (Snow Cone Machine Help) Center. Review the information there to pick out the machine that is perfect for your business or personal needs. Also we would be more than happy to assist you call by calling at us 1-888-632-2938.

What flavors do you offer?

Visit our flavor list for a complete description of all the flavors we offer.

What are the differences between ready-to-use syrups and flavor concentrates?

If you are just starting out or if you want to test the market before jumping in, then we recommend our ready-to-use syrups to begin with. They are an excellent way to begin your snow cone business. Available in all flavors, our ready-to-use syrups require no mixing. We do all the hard work for you. All you have to do is open the syrup bottle and pour directly onto snow cones. No long hours will be spent mixing or measuring. No need to worry over preserving the syrups! Our ready-to-use syrups are made to your exact specifications.

If ready-to-use syrups are not what your after, nearly all of our flavors are available in concentrate form. This is a much more economical way for higher volume business to operate. When using flavor concentrates, you can cut your syrup cost by about 70% to 80% by making your own snow cone syrup at home. Simply purchase the desired flavor concentrates, add simple syrup, and they are ready to pour on Snow Cones. A quart of snow cone concentrate will flavor 8 gallons of syrup (32 quarts). A gallon of snow cone concentrate will flavor 32 gallons of syrup (128 quarts).

What is the shelf life for your ready-to-use syrups and your flavor concentrates?

Our ready-to-use syrups will have a shelf life for around 6-9 months for all of the flavors. A "use by date" will be found on the label in the lower right corner. To maximize shelf life, we suggest storing syrups at room temperature, out of direct sunlight. The syrups do not have to be refrigerated.

Our concentrates have a shelf life of around 2 years from the date of purchase. A "use by date" will be found on the label in the lower right corner. To maximize shelf life, we suggest storing concentrates at room temperature, out of direct sunlight. There is no need for concentrates to be refrigerated.

How much syrup do I need to use for one snow cone?

The amount of syrup used per serving will vary depending on the size of the serving, the texture of the ice, and the setting of the machine blade. Coarser ice will take less syrup than fluffy ice. Typically for Snow Cones, a 6 ounce snow cone will only take around 1.5 ounces of syrup.

Does your syrup need to be refrigerated? What is the best way to store syrups and concentrates?

To maximize shelf life, we recommend storing our syrups and concentrates at room temperature, out of direct sunlight. Concentrates do not have to be refrigerated.

Do I have to add preservatives if I make my own syrup from your concentrates?

It is strongly recommended to add preservatives to increase shelf life. Preservatives, sodium benzoate and citric acid should be added to the simple syrup batch in order to increase the shelf life. Unpreserved simple syrup will have a shelf life of only 7 to 14 days. By adding the correct amounts of sodium benzoate and citric acid to your syrup can extend the shelf life up to six months.

To add preservatives, first add one ounce of Sodium Benzoate for every gallon of simple syrup that you plan to preserve. Next, stir the simple syrup thoroughly. Now, add ¼ ounce of Citric Acid for each gallon in the container. Finally stir well. IT IS VITAL THAT EACH PRESERVATIVE IS SEPARATELY ADDED. BE SURE TO MIX THE SYRUP THOROUGHLY BETWEEN ADDING INGREDIENTS. By adding both ingredients at the same time will cause the preservative to solidify!

Do I need a franchise?

You do not need a franchise in order to operate a snow cone business. We feel at Snowcone.com almost anyone, if they work hard enough, can have a successful snow cone business without franchising. Our company does not sell franchises nor do we require any contractual agreements to be signed by our customers. You can buy all the products needed to start a business directly from us and sell under any name that you wish.

By owning your business independently, you will be able to control your prices, your products and business management. Often franchisers will only let you sell certain products or require your business to meet certain requirements. You may even have to pay yearly franchise fees or even a portion of your sales to the franchiser for the right to operate under their brand name. In addition, we have found that many of the franchise companies require you buy almost all of your supplies and equipment through them at inflated prices. In the end, most franchisers profit double from your hard earned business.

Do you have complete business packages available to buy?

Please visit our complete snow cone and shaved ice business packages page for additional information.

What are the state and local requirements for where my business is?

Health Code Requirements

As with all food establishments, the handling and storage of food should be done with the utmost care. This is not only essential to satisfy local health requirements, but will help in developing a fine reputation with your customers.

Every state has different requirements for snow cone and shaved ice businesses. Some states do not inspect or regulate snow cone businesses at all. Other states require quarterly inspections. In some states you must have a sewage drain and running hot water. Other states have no requirement for running water.

It is extremely important that before you invest any money on your business; you meet with your state’s health department or officials. This may be an inspector at your local county office. If you are unsure whom to contact, try looking in your phone book for your local Department of Health. You may try visiting a local restaurant and ask the manager what government agency or department or official regulates and inspects their establishment.

State and Local Agencies

Before you spend a dollar on your new business, it will be important for you to check with your state and local regulatory agencies to determine what requirements your business needs to meet. Each state is different so the more research you do the better of you will be in the long run.

Local Jurisdiction

If it is your wish to establish your business in your local city or town, you will most likely need to have approval from your town board or zoning administrator. Each city’s requirements are different. There may be local business licenses or zoning requirements that you will have to consider before opening your business. If you locate your business outside of local jurisdiction, there may be requirements of your county that you may need to know.

Building Inspectors

If you plan to have water or electricity at your location you will most likely have to meet with your local building inspectors to determine what permits that you may need to have. Your local city or county officials may be able to point you in the right direction or look in your local white pages.

Internal Revenue Service and State Tax Department

There are two things that are inevitable as the saying goes, death and taxes. In addition to filing your tax returns yearly, you will need to obtain an employer identification number in order to withhold and report payroll taxes if you plan to hire employees. Check with your local accountant or tax office for requirements of the IRS.

State Government

Almost all states require that sales tax be collected for each sale of an item. Depending on your state and local government, these taxes can range anywhere from 2 to 9 % of the total sale. Call your state’s Department of Revenue for requirements that are specific for your state or local area. There may be a local state tax office in your area.

In addition, you should ask your state’s Department of Revenue how you can qualify for tax exempt purchases for items that you plan on reselling (sugar, cups, ice, flavor etc.) Most likely you will be assigned a tax-exempt number that you can use to purchase tax free items in the future.

How can I contact you?

Snowcone.com

Post Office Box 10

321 Goldsboro Street

Newton Grove, North Carolina 28366

Toll Free 1-888-632-2938

Fax 770-234-6333

Email Info@Snowcone.com